Shipping policy

Shipping Policy

Thank you for shopping with Ruff Paw Prints! We aim to provide you with the best shopping experience, including reliable and efficient shipping services. Please review our shipping policy below:

1. Order Processing Time:

  • Orders are typically processed and dispatched within 1-2 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Rates:

  • We offer standard shipping to addresses within the UK.
  • Shipping rates are calculated based on the weight of your order and the destination address.
  • Free shipping may be available for orders above a certain value. Please check our website for current promotions and offers.

3. Estimated Delivery Times:

  • Estimated delivery times vary depending on the shipping method selected and the destination address.
  • Standard shipping within the UK usually takes 2-5 business days for delivery.

4. Order Tracking:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
  • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

5. Shipping Restrictions:

  • We currently only ship to addresses within the UK.
  • We are unable to deliver to PO boxes or APO/FPO addresses.

6. Shipping Issues:

  • If you encounter any issues with your shipment, such as delays or damaged items, please contact us immediately at hello@ruffpawprints.co.uk.
  • We will work with our shipping partners to resolve any issues and ensure that your order is delivered to you as quickly and smoothly as possible.

7. Change of Address:

  • Please ensure that your shipping address is accurate and up-to-date before completing your order.
  • If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been dispatched.

8. Contact Us: If you have any questions or concerns about our shipping policy or the delivery of your order, please don't hesitate to contact us at hello@ruffpawprints.co.uk.